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Questions?

0508 33 44 77

Do you have a question about one of our products? You can find answers to frequently asked questions here. Alternatively, our friendly staff are on hand to discuss your project by phone (0508 33 44 77) or via our contact form.

Frequently asked questions

If you cannot find an answer to your question here or would like a more detailed response please do not hesitate to contact us.

Click any question below to jump to the answer.

1. Do you accept orders for custom made designs?

Yes! All our products and services are custom made to order.

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2. What type of engraving do you offer?

Our state of the art equipment means we can offer a range of engraving methods suitable for most requirements, from basic laser engraving to deep engrave with color fill and laser cutting.

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3. What material should I choose for my engraving project?

Check out the options on our materials page.

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4. Can you engrave an item that I supply?

Yes, we can engrave most client supplied items. However, we will need to physically sight the item and be instructed on the outcome you require before we can make an assessment and price the job.

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5. Can you handle variable/sequential data labels, plates and tags?

Yes, all types.

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6. How do I know my project will turn out as I intended?

We provide a free proofing service that allows you to see what the finished article will look like.

Note however that the finished colour of engraved material will always depend on the material being engraved. Again, we are happy to provide a sample on request.

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7. Do you have a minimum order value?

Yes, our minimum order value is $30 excluding freight and GST.

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8. How long will delivery take?

Production normally takes up to 5 business days after we get your approval of the proof (allow extra for shipping). If you need something faster, let us know and we'll do our best to help you out.

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9. What are your payment terms?

Payment is required prior to shipping your goods. We accept all major credit cards and direct credit deposits.

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10. What are the requirements for artwork?

You can find our artwork specifications here.

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11. What is CMYK colour?

Unlike computer monitors (which use red, green and blue in various combinations to emit RGB coloured light), inked paper (and vinyl) absorbs or reflects light of different wavelengths.

For that reason, cyan, magneta and yellow (CMY) pigments are commonly used in printing inks as filters to subtract varying degrees of red, green and blue from incoming white light and produce a range of colours. Black (K) is added to provide contrast that cannot be achieved with the other three pigments alone.

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12. How do I convert my images from RGB to CMYK?

The default mode for most image editing software is RGB. However most commercial printers (including ourselves) work in the CMYK colour space, so your label images must be converted before going to print.

We will convert any RGB images sent to us, but we recommend that you convert prior to submitting your artwork so that you can see any difference for yourself:

Adobe Photoshop: Image > Mode > CMYK

Adobe Illustrator: Edit > Select All and then Filter > Colors > Convert to CMYK

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13. What causes the shift in colour when converting from RGB to CMYK?

Like computer monitors, inks used in printing produce a color gamut that is only a subset of the visible spectrum. However the range is not the same for both. Consequently, the same image displayed on a computer monitor may not match that printed on paper or vinyl.

For this reason, we recommend that you opt for a real printed label when choosing the type of proof you would like.

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14. What is an outline path?

Since there are literally thousands of text fonts available for both Apple Macs and Windows PCs, commercial printers long ago gave up trying to carry all the fonts that customers might use in their artwork.

Instead, printers require that artwork be supplied either with fonts embedded (which is possible with Adobe InDesign when exporting to PDF) or converted to outline paths (shapes with fills).

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15. How do I convert text to an outline path?

Select the text you want to convert to an outline path, then:

Adobe Photoshop: Layer > Text > Convert to Shape.

Adobe Illustrator: Type > Create Outlines.

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